Why In-House Maintenance Is a Letting Agents Secret Weapon

Let’s be honest... maintenance issues are where most letting agents drop the ball. Things break, tenants get frustrated, and landlords are left wondering what’s going on.

We see it all the time: agents outsourcing to random contractors, jobs taking days (or weeks), and no one taking proper responsibility. Heck I've been the random contractor once!!!

That’s why we built in-house maintenance into our service — and it’s a complete game changer for landlords.

So, What’s the Difference?

When most agents get a repair request, they:

1. Log it on a system

2. Pass it to a third party

3. Wait for updates

4. Hope it gets sorted

Meanwhile, the tenant is calling again. The landlord’s in the dark. The issue drags on.

With us? We’re hands-on from the start.

Here’s Why In-House Maintenance Matters:

1. Faster Response Times

We’re not sitting on hold trying to get a contractor out... we’re already there, ready to go. No unnecessary waiting.

2. More Oversight

Because we’re doing (or overseeing) the work ourselves, we know the job’s done right. No guessing, no vague updates — just clear communication. Our insight into the trade profession means we understand exactly what's going on!

3. Controlled Costs

We’re business people too, we know costs matter. Our model means we can keep things reasonable without cutting corners or relying on third parties who charge premium rates for basic fixes.

4. Tenants Stay Happier (and Longer)

Fast, reliable maintenance keeps tenants comfortable. And happy tenants stay longer, treat the property better, and reduce your stress.

5. You’re Not Left Guessing

Landlords often get updates like:

“ThE iSsUe HaS bEeN pAsSeD tO mAiNtEnAnCe.”... dude... Seriously?!

We don’t operate like that. You’ll know what’s happening, who’s dealing with it, and when it’s resolved.

We’re Property People First

This isn’t theory — we’ve been doing property maintenance, plumbing, and problem-solving 20+ years. It’s what we know.

And that’s why we’ve made it part of our lettings service — because we’ve seen how much smoother it makes life for landlords.

Want That Kind of Control Without the Stress?

If you’re tired of hearing “we’ve logged the issue” and nothing more, it might be time to try something different.

Get in touch today — let’s make maintenance simple again.